Trading Terms & Conditions applicable to Consumers as defined by the UK consumer protection legislation.
THESE CONDITIONS apply to all
Contracts for the sales of goods entered
into by Isaac Lord Ltd. (Herein after termed
"The Company") and a Consumer, as
defined by the UK consumer protection
legislation, whereby any order placed with
The Company will be accepted on these
conditions, and on no other. Isaac Lord Ltd
can be contacted at: West End Court,
Suffield Road, High Wycombe, Bucks, HP11 2JY
CARRIAGE PAID TERMS. Consignments dispatched
other than that by our own transport will
be subject to Carriage/Postage & Packing
charges unless order value qualifies for Carriage
Paid. The Carriage is paid on deliveries with
a nett value over £100 to destinations
in the UK mainland except in respect of machine
tools and bulky or heavy items in which event
carriage will be charged. (Nett value correct
at date of signing, however this is subject
to change without notification.)
SMALL ORDER SURCHARGE. The Company
reserves the right to make an additional small
order surcharge when processing orders of
nominal value.
PRICE. All goods are sold at price
ruling at date of invoice. We reserve the
right to alter prices without notification.
ALL QUOTATIONS are given subject to
goods offered being unsold or available at
the receipt of order. Dates quoted for delivery
are available in good faith, but The Company
will not be responsible for any loss suffered
by the Buyer owing to The Company's inability
to meet such dates.
THE COMPANY WILL NOT BE LIABLE for
any arrangement proposed by representatives
or staff relating to supply, delivery, returns
or payment unless same are confirmed in writing
within 14 days signed by a Director of The
Company.
ANY BREAKAGE, ERROR OR SHORTAGE in
packing should be notified as soon as is
reasonably possible.
RETURNED & FAULTY GOODS.
If you are not satisfied with any of the
products purchased online, you may cancel
your order within seven days of delivery.
Goods must be returned to us in their
original packaging and in a re-saleable
condition. Goods must be returned to us at
the customer’s own expense. We will
reimburse any reasonable costs incurred in
returning faulty goods to us. This does not
affect your statutory rights.
DESCRIPTION. All descriptions and illustrations
are approximate only and are subject to change
without notification.
DELIVERY dates are approximate only
and delivery will be arranged as soon as practicable.
Orders remain binding and valid notwithstanding
delays in delivery. The Company will not be
liable for any delay in delivery or failure
to deliver due to any cause beyond The Company's
reasonable control.
FREE 2-3 working days delivery on orders over £100.00.
Orders placed after 12.00pm will not be
processed until the next working day. Our delivery service operates
Monday - Friday only. There is no delivery
charge for catalogues or Courses. Goods will
be delivered via Target Express or Royal
Mail. A signature will be required.
TELEPHONE ORDERS. To avoid duplication,
confirmation of telephoned orders must be
clearly marked 'Confirmation only'.
GOODS RETURNED FOR CREDIT. The invoice
or delivery note number and date of supply
must be quoted when requesting that goods
be collected for credit or under complaint.
Goods returned under complaint may be returned
to the Manufacturer for inspection and report.
Van drivers are not permitted to accept the
return of any goods unless same are covered
by our official returns note issued by The
Company.
The Company reserves the right to levy a minimum
10% handling charge on all items returned
without valid reason.
TITLE of goods does not pass to the
buyer until: Payment is received by The Company
for such goods, and until that time the Buyer
holds such goods as bare trustee for The Company
or until delivery if later than payment.
The risk in goods passes on delivery whether
before or after payment.
KNIVES. It is against the law to
sell knives to minors, accordingly we do not sell any of our
knives to persons under the age of 18. Persons
purchasing any items from this website are
bound by our terms & conditions &
therefore confirm their age to be 18 years
or above.
COMPANY INFORMATION:
Isaac Lord Limited
Registered in England No: 455743
Registered Address:
West End Court
Suffield Road
High Wycombe
Buckinghamshire
HP11 2JY
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