We want you to be completely happy with your purchase from Isaac Lord
We offer all customers a 14 day return policy, starting on the first day that you take delivery, for all items that meet the following criteria:
- All items must be in their original packaging and in a saleable condition. We cannot accept returns of items that are used, not in their original packaging and not in the same condition as when delivered.
- We must be notified of the return and all items must be returned along with a completed returns form that can be found below or emailed out by one of our Internal Sales staff.
- Carriage charges for unwanted returns will be at your expense; however we can arrange collection for £15.00 per standard parcel. Larger/heavier items will be priced on application.
- Unfortunately we cannot accept proof of posting as proof of delivery and we would recommend that a tracked service is used where possible.
- We will refund any amount due to you within 14 days of the day that we receive the item back.
If an item has been incorrectly supplied or received damaged then the customer will need to contact us where we will explain our returns procedure and arrange collection via our courier.
If a machine develops a fault during its stated warranty period then the manufacturer will accept the item for warranty repair. Below are a list of manufacturers for who we are a Warranty Repair Centre, however if you do not see your required brand then please contact our Internal Sales team who will be happy to give you the required details on how to claim your warranty repair.
(please note that can only offer warranty repairs on products that have been purchased from Isaac Lord)
For all non stocked or special order items there will be an additional handling charge of 50% applied should these be returned.