Terms & Conditions

Trading Terms & Conditions applicable to Consumers as defined by the UK consumer protection legislation.

THESE CONDITIONS apply to all Contracts for the sales of goods entered into by Isaac Lord Ltd. (Herein after termed “The Company”) and a Consumer, as defined by the UK consumer protection legislation, whereby any order placed with The Company will be accepted on these conditions, and on no other. Isaac Lord Ltd can be contacted at: West End Court, Suffield Road, High Wycombe, Bucks, HP11 2JJ

Order fulfilment

Most of the products on this website are in stock and available for immediate despatch. If an item is unavailable you will be informed by email or phone as soon as possible. If you require an order for next day delivery we advise you to call us to check availability. You will receive an automated order acknowledgement when you have placed an order on our website. This acknowledgement is not confirmation of your order being accepted by Isaac Lord Ltd. Acceptance will take place upon despatch of your order from us. You will receive a refund in full if we are unable to fulfil your order.

Carriage paid terms

Consignments will be subject to Carriage/Postage & Packing charges unless order value qualifies for Carriage Paid. Carriage paid is valid only on orders with a nett value over £99 to destinations in the UK mainland except in respect of machine tools and bulky or heavy items in which event carriage will be charged. (Nett value correct at date of signing, however this is subject to change without notification.)

Small order surcharge

The Company reserves the right to make an additional small order surcharge when processing orders of nominal value.


All goods are sold at price ruling at date of invoice. We reserve the right to alter prices without notification. 

The prices quoted on this website are only valid for orders placed on the internet. They are not applicable for telephone orders or sales made in either the retail or trade outlets.

Referral / Discount Codes

Isaac Lord reserves the right to withdraw any active codes at any time due to misuse. This includes but is not limited to: sharing codes in on online forums and creating duplicate accounts for use of your own referral code.


All quotations are given subject to goods offered being unsold or available at the receipt of order. Dates quoted for delivery are available in good faith, but The Company will not be responsible for any loss suffered by the Buyer owing to The Company’s inability to meet such dates.


The company will not be liable for any arrangement proposed by representatives or staff relating to supply, delivery, returns or payment unless same are confirmed in writing within 14 days signed by a Director of The Company.


Any breakage, error or shortage in packing should be notified within 48 hours.

Returned and faulty goods

Please see our Returns Policy page for full details.


All descriptions and illustrations are approximate only and are subject to change without notification.

Delivery dates

Delivery dates are approximate only and delivery will be arranged as soon as practicable. Orders remain binding and valid notwithstanding delays in delivery. The Company will not be liable for any delay in delivery or failure to deliver due to any cause beyond The Company’s reasonable control.

Telephone orders

To avoid duplication, confirmation of telephoned orders must be clearly marked ‘Confirmation only’.

Power Tools

Please read our Power Tool warranties page for full details.

Due to constant fluctuation of the prices from suppliers, all Power Tool prices are listed as ‘While Stocks Last’.

Goods returned for credit

The invoice or delivery note number and date of supply must be quoted when requesting that goods be collected for credit or under complaint. Goods returned under complaint may be returned to the Manufacturer for inspection and report.  Isaac Lord van drivers are not permitted to accept the return of any goods unless same are covered by our official returns note issued by The Company. The Company reserves the right to levy a minimum 10% handling charge on all items returned without valid reason.

Title of goods

Title of goods does not pass to the buyer until: Payment is received by The Company for such goods, and until that time the Buyer holds such goods as bare trustee for The Company or until delivery if later than payment. The risk in goods passes on delivery whether before or after payment.


It is against the law to sell knives to minors, accordingly we do not sell any of our knives to persons under the age of 18. Persons purchasing any items from this website are bound by our terms & conditions & therefore confirm their age to be 18 years or above.

WEEE Regulations

Under the WEEE regulations we will arrange for the recycling of your old electronic item when you purchase a new one from us. The item you send us should be a ‘like-for-like’ item for the one you have purchased. Please send any such items to:

Isaac Lord Limited
West End Court
Suffield Road
High Wycombe
HP11 2JJ

We will arrange for the recycling of these items on your behalf. The sender must cover the cost of sending any such items for recycling. Please contact us for any further information. 

Company information

Isaac Lord Limited Registered in England No: 455743

Registered Address:
West End Court
Suffield Road
High Wycombe
HP11 2JJ